How to Buy

e-Training

I have bought an e-Training course but I cannot log in?


Wait a few minutes to let your purchase be validated through our system. Credit card purchases may be on hold for up to 72 hours until they are processed.

I have bought an E-training course but it is not appearing?


Wait a few minutes to let your purchase be validated through our system. Credit card purchases may be on hold for up to 72 hours until they are processed.

The site looks weird,the buttons and other elements are dissapearing or appearing incomplete, what's happening?


To fix this error, clear your broswers cache following the manual of your selected browser, after clearing your cache, if you are still having issues, please send and email to [email protected]

e-Workshops

How do I register for my selected Venue?


To sign up for the E-Learning site, click on “Login E-training” that is located on the fotter of the page, then in the top-right of the screen, in the login area, click Register, to register at the store, click “Login Store “that is located on the fotter of the page, then in the top-right of the screen, in the login area, click Register, to register.

I have bought an e-Workshop but due to emergency cannot attend. Do I get a refund?


you can request a refund in the e-mail [email protected]

e-Consulting

How do I get a quotation for face-to-face Consulting?


Using the contact form on the website, fill the data and soon we will send you a response.

How can I get an appointment with the Consultant?


We normally may appoint face-to-face meetings charged at Clients’ expense, however we also meet through free Web-conferencing


e-Training Courses

How can I obtain access to the courses?

Accessing the courses is easy, you just have to log in with your username and password.

I am already registered, but I have forgotten my password!


If you have forgotten your password: go to the top right corner of the screen, click on the log-in button, and click on the password recovery button. Type in the emergent text box your e-mail and you will receive the password in your mail.

What if I can't remember or have lost access to my e-mail?


In this case, we will need you to provide us with your identification document (driver’s licence, passport, etc.) and a copy of the receipt of your purchase of any of our products to [email protected] and we will evaluate your case.

What if I don't have a receipt?


If you do not have a receipt because you have not bought anything, all you need to do is create another account and save your information in a safe place. If you have bought a product from us and have lost the receipt, we will need for you to provide us with an identification document (driver’s licence, passport, etc.) and mail it to [email protected] so we can evaluate your case.

I can't log in to my account?


If you have issues logging into your account, and you are certain that you have the username and password right, you may need to check if cookies are enabled in your browser, following your browser’s help. If they are enabled, and you are still being unable to log in, try deleting the cookies in your browser to solve the issue.

I have bought a course but it is not appearing?


Wait a few minutes to let your purchase be validated through our system. Credit card purchases may be on hold for up to 72 hours until they are processed.


e-Worshops

How can I reserve a place in the Workshop?

The only way to secure your place is to pay in advance either by direct deposit or card payment.

I have already paid; when I will know if the course opens?


Course openings are subject to minimum quorum given that collective learning is paramount in the Workshops.

When am I going to be informed about the exact venue address?


We will send you an e-mail notification, but we need to acknowledge your receipt so as to contact you by other means.

What is included in the price?

Coffee breaks are included in the price, lunch or other meals are normally charged apart upon previous request!

I can't log in to my account?


If you have issues logging into your account, and you are certain that you have the username and password right, you may need to check if cookies are enabled in your browser, following your browser’s help. If they are enabled, and you are still being unable to log in, try deleting the cookies in your browser to solve the issue.

I have bought a course but it is not appearing?


Wait a few minutes to let your purchase be validated through our system. Credit card purchases may be on hold for up to 72 hours until they are processed.


e-Consulting

How can I get an appointment with the Consultant?


We normally may appoint face-to-face meetings charged at Clients’ expense, however we also meet through free Web-conferencing.


Privacy Policy Notice

General Disclamer


Many thanks for visiting the Proxture website and reviewing our Privacy Policy. While visiting Proxture.com, we will not collect any personal information about you unless you choose to provide that information to us. If you choose to provide this information, it will be used for the express purpose for which it was intended, such as responding to your request for information, purchasing of products and services, or support. If you visit a link outside of Proxture.com you are subject to the privacy policies of that site.

For the purposes of this privacy statement, “corporate affiliates” means any entity or joint venture that is wholly or partially owned or controlled by Proxture LLC. “Business partners” means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, support or information. “Personal information” means information that identifies you, such as your name, telephone number and email address.

Information Collected and Stored Automatically

Proxture.com automatically collects some technical information from you when you visit the site in order to give you the best possible experience. Proxture.com uses web measurement technology (Google Analytics) to automatically track how visitors interact with Proxture.com including where they came from, what they did on the site and whether they completed any pre-determined tasks while on the site. This type of usage is classified by the Office of Management and Budget as Tier 2 usage since it is a multi-session web measurement. Aggregate data is used to help Proxture improve our user interface and diversify our content offerings to meet the needs of our customers, track operational problems, prevent fraud and improve the effectiveness, security and integrity of the site. This information does not identify you personally and data is only retained in accordance with the Proxture data retention policy. For each page that you visit, we collect and store only the following technical information:

  • Date and time of access
  • URL address of the Proxture.com webpage visited
  • Internet domain and IP address from which our website was accessed
  • Type of browser and operating system used to access our site (if provided by the browser)
  • URL address of the referring page (if provided by the browser)
  • Completion or success status of the request for a web page or other on-line item
  • File size of the webpage visited

This information is only used to help us make the site more useful for you. With this data we learn about the number of visitors to our site and the types of technology our visitors use. We never track or record information about individuals and their visits and we do not share this data with anyone outside Proxture unless necessary for law enforcement purposes.

Requested Information

Information we may request includes your email address, name, home or office address and telephone number. If you make a purchase, we may ask for your credit card number and billing information. Job applicants may be requested to provide information such as educational background, employment experience and job interest. We may also collect demographic information, such as your business or company information, age, gender, interests, preferences and favourites. Forms that you may fill in will indicate whether information requested is mandatory or voluntary.

We may collect information about your visits to our websites, including the pages you view, the links and ads you click, search terms you enter, and other actions you take in connection with the Proxture websites and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site.

Some Proxture services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Proxture and the other company may receive information collected in conjunction with the co-branded services, and may use the information according to each company’s privacy statement and other agreements with you.

How We Use Personal Information

Proxture uses your personal information to:

Deliver the services and support, or carry out the transactions you have requested;

Send communications to you, such as product safety information, your transactions status (for example, order confirmations), information about products and services available from Proxture and its corporate affiliates, promotional offers and surveys;

Customize, analyze and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;

Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;

Prevent fraud and other prohibited or illegal activities;

Protect the security or integrity of the website, our business, or our products or services; or

Otherwise, as disclosed to you at the point of collection.

Personal information collected may be stored and processed in the United States or any other country in which Proxture or its corporate affiliates, subsidiaries or agents maintain facilities, and by using Proxture products and services (including our website), you consent to any such transfer of information outside of your country.

Disclosing Personal Information

We may share your personal information with corporate affiliates to carry out transactions you request, or to make our business or that of our corporate affiliates more responsive to your needs, which includes our corporate affiliates providing you with information about Proxture or products and services.  We may also disclose your personal information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation.

In addition, we may share your personal information to carry out transactions you request with business partners that help Proxture or our corporate affiliates to customize, analyze and/or improve our communication or relationship with you.  This may include requests relating to Proxture products or services. We will only share your information with business partners who share Proxture’s commitment to protecting your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.

Ads & Emails

Proxture or our partners may use information about your visit to this website, such as the sections or pages you visit or the items you view or place in your shopping cart, or your response to Proxture ads and emails.

For example, if you recently have looked at a training course, you may be more likely to see an advertisement regarding other training courses. This enables us to make you aware only to the information that may be relevant to you. You can opt out of targeted advertising delivered by us or our partners.

You may also receive targeted email, including email marketing, based on pages you visit on Proxture or our partners. To opt out, you may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message you receive.

For more information on how Proxture and its partners use cookies and web beacons and how to manage your cookie settings via your browser, please click here.

Disclosing Personal Information

We may share your personal information with corporate affiliates to carry out transactions you request, or to make our business or that of our corporate affiliates more responsive to your needs, which includes our corporate affiliates providing you with information about Proxture or products and services.  We may also disclose your personal information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation.

In addition, we may share your personal information to carry out transactions you request with business partners that help Proxture or our corporate affiliates to customize, analyze and/or improve our communication or relationship with you.  This may include requests relating to Proxture products or services. We will only share your information with business partners who share Proxture’s commitment to protecting your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.

Mailing List Removal and Preferences

If you wish to remove our update your mailing list preferences please click here.

Cookies

We use persistent cookies to enable Google Analytics to differentiate between new and returning Proxture.com visitors. Persistent cookies remain on your computer between visits to Proxture.com until they expire. We also use persistent cookies to block repeated invitations to take the customer satisfaction survey. The persistent cookies that block repeated survey invitations expire in 90 days.

Proxture may utilize third party services to enhance its distribution of data and information through links from the Proxture.com page. A persistent cookie may be set by such a third party provider when you click on the provider’s link in order to access Proxture videos.

By default, persistent cookies and web measurement technologies are automatically used when you enter Proxture.com. Nevertheless, if you decide to disable or remove cookies from your browser, you will continue to have access to all information and resources on Proxture.com.

Proxture also works with third party advertising and personalization partners that use cookies to help us display personalized content and appropriate advertising during your visits to Proxture.com and other websites. Cookies placed by our third party partners also assist us with measuring the performance of our advertising campaigns.

Learn more about targeted advertising and how to opt out

Use Web Beacons

A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or email. Web beacons help us measure the effectiveness of our website and our advertising in various ways. For example, web beacons may count the number of individuals who visit our website from a particular advertisement or who make a purchase from our website after viewing a particular advertisement or they may tell us when a web page is viewed and provide a description of the page where the web beacon is placed. Web beacons may also measure the effectiveness of our email campaigns, by counting the number of individuals who open or act upon an email message, determining when an email message is opened and determining how many times an email message is forwarded.

Proxture or third parties with whom we have contracted or sub contracted, may use web beacons on our website, in our emails, in our advertisements on other websites, or in our advertisements in others’ emails. Similarly, third parties whose content or ads appear at Proxture.com, or whose emails Proxture.com sends to our users, may also place web beacons in their ads or emails for purposes of measuring the effectiveness of the content, ads or email.

The information we collect through web beacons may include some limited personal information, and web beacons allow us to recognize users by accessing Proxture cookies. We may also combine the information that we collect through web beacons with other personal information we have collected from you. We use all of this information to better tailor our marketing to you and may use this information for other purposes, such as to enable a shopping cart, customize content on our website and undertake internal research.

We prohibit web beacons on our sites from being used by third parties to access your personal information. We may allow third parties to compile individual information or aggregated statistics from the use of web beacons on Proxture.com by Proxture, its agents or others, to enable such third parties to determine the effectiveness of online marketing and to allow such third parties to develop statistics on how often clicking on an advertisement results in a purchase or other action on the advertiser’s site. Aggregate information is anonymous and may include demographic and usage information. No personally identifiable information about you is shared with partners for this research.

Information Collected from Interactive Forms and Surveys

Proxture.com provides interactive forms that let you voluntarily submit personal information (such as your e-mail address, name, or organization). This occurs when you register to receive e-mail updates and newsletters; and sending questions and comments to the Proxture.com team. In these cases, all submitted information is used only for the express purposes for which it is provided, and is not made available to any third party.

Proxture.com only shares information you voluntarily provide previous consent. It never collects information or creates individual profiles for commercial marketing. Any personal information you provide will be protected to the extent permissible under the Freedom of Information Act and Privacy Act.

Proxture may also use online survey instruments to obtain feedback on your experience with Proxture.com and its linked partners. The survey initiation pops up for a random sample of visitors, is voluntary and does not collect personal information. If you decline the survey you will still have access to the same information and resources of Proxture.com as those who do take the survey. The survey reports are available only to Proxture.com managers and other staff who require this information to perform their duties.

Selecting your communication preferences

You may choose to receive or not receive marketing communications from Proxture by indicating your preferences.

Collection and Use of Children's Personal Information

Proxture does not knowingly collects personal information from children through our websites. If you are under 18 years of age, please do not submit any personal information through our websites without the express consent and participation of a parent or guardian.

Site Security

Proxture computer system employs commercial software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and international law

Social Media and Third Party Websites

Proxture uses some social media tools and websites to interact with its customers and corporate affiliates and business partners. Social media websites are used to publicize Proxture products and services and engage with customers. Proxture does not use third party websites to solicit and collect personal information from individuals. Proxture privacy and other web policies do not apply to these third party sites and we encourage you to read the policies of the third party site when deciding whether to use it. The official Proxture “social media” sites are listed below.

Facebook: http://www.facebook.com/XXXX

Twitter: http://twitter.com/XXXX

YouTube: http://www.youtube.com/XXXXX

Links to Other Sites

Proxture contains links to websites of other public and private organizations. When you follow a link to another site, you leave the Proxture.com site and your website interactions are no longer protected by our privacy policy. Proxture.com is not responsible for, and does not endorse the privacy or security practices and content of sites to which Proxture.com links.

Country Specific Privacy

Proxture endeavours to comply with Privacy Policy of most countries in which customers engage, however the U.S.A rulings are the chosen settings.

In addition to Proxture protection measures, its services comply with the U.S. – E.U. Safe Harbor Framework and the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries. For provision of DCCA services to its clients, Proxture adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

Contacting Us

If you would like to contact us for any reason regarding our privacy practices, please write to us at the following email address:

[email protected]

Privacy Statement Regarding Customer and Online User Information Effective Date: April 15, 2015.

Web Site Terms and Conditions of Use

Terms

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

2.1. Permission is granted to Partners on use of Proxture’s web site for personal, and commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any other commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Proxture’s web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

2.2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Proxture at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

3.1 The materials on Proxture’s web site are provided “as is”. Proxture makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Proxture does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Proxture or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Proxtures’s Internet site, even if Proxture or a Proxture authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Proxture’s web site could include technical, typographical, or photographic errors. Proxture does not warrant that any of the materials on its web site are accurate, complete, or current. Proxture may make changes to the materials contained on its web site at any time without notice. Proxture does not, however, make any commitment to update the materials.

6. Links

Proxture has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Proxture of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Proxture may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Proxture’s web site shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Please refer to our privacy policy.

We are committed to conducting our business in accordance with good business principles in order to ensure that the confidentiality of personal information is protected and maintained.